JUPITERSORA Return and Refund Policy

Effective Date: March 14, 2025

At JUPITERSORA, we strive to provide our customers with high-quality suits and formal wear. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your experience is seamless.

1. Return Policy

  • Eligibility for Returns: We accept returns on unused, undamaged, and unworn items with original tags and packaging within 30 days of the purchase date.
  • Non-Returnable Items: Customized or personalized items, as well as products that have been worn, washed, or altered, are not eligible for return unless defective or damaged upon arrival.

2. How to Initiate a Return
To initiate a return, please contact our customer service team via:

  • Email: info@jupitersora.xyz
  • Phone: 212-580-5441
    Provide your order number, a description of the item you wish to return, and the reason for the return. We will guide you through the return process and issue a return shipping label if applicable.

3. Return Shipping

  • Domestic Returns: Customers are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service for returns to ensure your item arrives safely.
  • International Returns: International customers are responsible for both return shipping fees and any customs charges. Please use a trackable shipping method for returns to ensure proper delivery.

4. Refund Policy

  • Once the returned item is received and inspected, we will process the refund to the original payment method.
  • Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will provide a full refund or send a replacement at no additional cost to you. We will also cover the return shipping fees for defective items.

6. Exchanges
At this time, JUPITERSORA does not offer direct exchanges. If you need a different size, color, or style, please initiate a return for a refund and place a new order for the desired product.

7. Order Cancellations
Orders can be canceled if they have not been processed or shipped. Once the order has been shipped, it will be subject to our return policy. Please contact us as soon as possible if you wish to cancel an order.

For any further assistance or questions regarding returns and refunds, please contact us at:
✉️ Email: info@jupitersora.xyz
📞 Phone: 212-580-5441
🌐 Website: https://jupitersora.xyz

Thank you for choosing JUPITERSORA! We are committed to ensuring your satisfaction and making the return and refund process as smooth as possible.